BOOKING TERMS AND CONDITIONS
We try to cover all the booking conditions concerning your tuition here. If you are unsure about any of the following or would like to chat further about any of the points please call us.
Payment and Cancellations
Full payment is due at time of booking. If you cancel within 48 hours of the lesson, 50% of the instructing cost will need to be paid for. If you cancel within 24 hours of the lesson, the full instructing cost will need to be paid for. For overseas trips please ensure you have insurance to cover cancellations, as all costs regardless of timing will need to be paid for.
On booking any tuition for overseas trips, it is essential that you have adequate insurance cover. When booking any tuition / guiding other than beginner courses please make sure your insurance covers you for off piste skiing. Some insurance policies only cover off piste skiing whilst under the guidance of a mountain guide or qualified instructors. If you intend to ski off piste, please check that your insurance has appropriate cover.
When you book coaching and make payment you will be entering into a contract with Snowbility. The contract will exist from the moment Snowbility receives any monies and is between Snowbility and yourself, including all those you are paying monies on behalf of to reserve coaching sessions. The contract agrees to all the booking conditions described by Snowbility. You will be required to complete a relevant booking form relating to your tuition, and indicate you agree to our booking terms conditions.
Your instructor will wait 30 minutes for all private coaching booked. Group lessons will leave on time so please make sure you are at the meeting point prior to the lesson start time. Please have your mobile phone with you should you need to inform your instructor you are running late or are lost. Your instructor will do his / her very best to help you.
Minimum Level – group sessions
If your skiing level is well below the rest of the group and it is considered unsafe or detrimental to your performance to continue with the session, at that time your instructor will use his experience/knowledge to split the session into appropriate levels and run this giving tasks to those practising and focused input to those being taught. This will need to happen within the time constraints of the lessons booked. When booking the ‘level finder’ will help you decipher your ski level and will be discussed during correspondence at the time of booking. Please be as accurate as you can be. For our Snowbility children’s group lessons we reserve the right to increase a group lesson size to up to 4 children. We would only do this if we had to, to keep the group levels homogeneous, and to ultimately benefit each individual.
Your progress and open communications with your coach
It is important that if you at anytime have concerns about your progress or activities and coaching styles within your activity, that you tell your instructor immediately so that he / she is aware of this and can try to amend this.
To gain the most out of your activity it is important that a strong two way rapport is developed with your coach, and it is the responsibility of both parties to build this, which helps ensure that the sessions will be safe, fun and instructive.
All customers must wear helmets, gloves and the appropriate snow sports clothing at all times.
With any sport there is an element of risk involved that participants accept as inherent to that sport. Risk is something that attracts many to the sport; others prefer to participate with minimum risk involved. We will ensure that the safety of individuals is never compromised. However, accidents at times can and do happen. Anyone participating in skiing does so knowing the elements of risk involved.
We make decisions, for both indoor snow sports and on mountain activities based on our experience, the prevailing snow and weather conditions and the level, ability, fitness and emotions of each skier in the group. These decisions are in the best interest of the safety and well being of the group and individuals. We ask that you respect these decisions.
Weather – On mountain
Occasionally due to extreme weather conditions it is possible that all ski lifts may close for safety reasons with no skiing available. We are not liable for these unforeseen circumstances. Snowbility cannot be held responsible for adverse weather and ski lift delays.
We will use digital video to enhance your learning during private sessions. This will sometimes be reviewed during the session to enhance the learning experience and at other times will be reviewed at the end of each session but during the session time allocated and can be invaluable to your development. All data is stored and handled under the standard UK Data Protection procedures.
After your tuition we would be happy to receive any feedback. Please feel free to write or email us: firstname.lastname@example.org.
Our coaching is designed to be fun. We aim to offer the highest quality ski coaching available to every standard of skier, to help you get more enjoyment and satisfaction from your skiing.
The following section refers to yourself and/or the athlete that you are responsible for and requires your agreement as per the booking activity.
I, as the client/clients representative am aware that skiing/snowboarding is a hazardous sport that includes certain risks and dangers, including the risk of serious injury. I, as the client/clients representative accept full responsibility for the risks inherent in skiing/snowboarding and the ski area/mountain environment. I agree to RELEASE and INDEMNIFY ‘Snowbility’ and its employees, agents, contractors, officers, and owners, from all claims for any injury or damage resulting from any cause, including negligence, which arises out of my participation.
If I am booking on behalf of other parties and minors, I recognise that I may not release any claims the minor may have. However, I accept full responsibility for all medical expenses incurred as a result of the minor’s participation. I also agree to RELEASE and INDEMNIFY ‘Snowbility’ and its employees, agents, contractors, officers, and owners for any claims brought by or on behalf of the minor. This release is also binding as to any other persons, including family members, heirs and executors, but does not apply to gross negligence or intentional acts.
If you require any info or have enquiries of a more complex nature please do not hesitate to Richard Fetherston at Richard@snowbility.co.uk – Mobile +44 771 388 8199.